Acceptance and scope
These Website Terms and Conditions (the “Terms”) are an agreement between you and Tyler’s Tech Company Inc. (“TTCo,” “we,” “us,” or “our”). They govern your access to and use of tylerstech.company and TTCo-controlled online features that link to these Terms, including contact tools, payment links, support portals, account or ticketing interfaces, and related online resources (collectively, the “Online Services”).
By accessing or using the Online Services, you agree to these Terms. If you do not agree, do not use the Online Services. Our Privacy Policy explains how we handle personal information.
Client and service agreements control
These Terms do not replace a proposal, statement of work, master services agreement, data processing agreement, invoice, service-level agreement, or other signed agreement between TTCo and a client (each, a “Service Agreement”). A Service Agreement controls the professional or managed IT services it covers, including scope, pricing, scheduling, service levels, cancellation, warranties, ownership, confidentiality, and responsibility for client data.
If these Terms conflict with a Service Agreement, the Service Agreement controls for the covered services. Using the website, sending an inquiry, opening a support request, or making an online payment does not by itself create a client relationship or require TTCo to accept work.
Eligibility and authority
You must be at least 18 years old to enter a transaction through the Online Services. If you use the Online Services for a business, household, or another person, you represent that you are authorized to act for them and to provide the information you submit.
You may allow a minor to view general website content under your supervision, but minors may not create accounts, submit payment, or request services without a parent or legal guardian.
Requests, support, and communications
Online requests are subject to review and acceptance. A confirmation that we received a message or ticket is not a promise to perform work, a guaranteed response time, or an extension of any Service Agreement.
Do not rely on the website, a general email address, or a payment link for emergency monitoring or time-sensitive incident response. Managed clients should use the support method and escalation process in their Service Agreement.
You agree that we may communicate with you electronically about your request, account, payment, security, or services. Separate consent is required where applicable for marketing or automated text messages. SMS communications are governed by our SMS Terms and Conditions.
Accounts and security
If an Online Service requires an account, you must provide accurate information, protect your credentials, use appropriate multifactor authentication when available, and restrict access to authorized users. You are responsible for activity performed through your account unless applicable law or a Service Agreement provides otherwise.
Tell us promptly at support@tylerstech.company if you suspect unauthorized access, credential compromise, or inaccurate account information. We may require identity or authority verification before changing access or disclosing account information.
Acceptable use
You may use the Online Services only for lawful purposes and in a way that does not interfere with their operation or anyone else’s rights. You may not:
- attempt to gain unauthorized access to an account, system, network, device, or data;
- introduce malware, harmful code, excessive automated traffic, or security-testing activity without written authorization;
- impersonate another person, misrepresent your authority, submit fraudulent information, or use another person’s payment method without permission;
- scrape, harvest, copy, resell, reverse engineer, or commercially exploit the Online Services except as allowed by law or written permission;
- use the Online Services to violate law, infringe intellectual property or privacy rights, harass others, or facilitate harmful activity; or
- circumvent an access restriction, usage limit, or security control.
Online payments
When TTCo provides an online payment link, you authorize the payment processor to charge the payment method you select for the amount shown. You represent that the billing and payment information is accurate and that you are authorized to use the payment method.
Payment processing may be provided by Stripe or another provider under its own terms and privacy policy. TTCo does not receive or store your complete payment-card number through those hosted payment pages. Payment through an Online Service does not change the scope, due date, refund terms, cancellation rights, or other obligations stated in the applicable invoice or Service Agreement.
Ownership and permitted use
The Online Services and their design, text, graphics, logos, software, and other content are owned by TTCo or its licensors and are protected by intellectual-property laws. Subject to these Terms, TTCo grants you a limited, revocable, nonexclusive, nontransferable license to access and use the Online Services for your personal or internal business purposes.
Tyler’s Tech Company, TTCo, our logo, and related branding may not be used in a way that suggests sponsorship, endorsement, or affiliation without written permission. Rights in client deliverables are governed by the applicable Service Agreement.
Third-party services and links
The Online Services may link to or integrate with services operated by third parties, such as payment processors, cloud providers, manufacturers, remote-support tools, or client portals. Those services are governed by their own terms, privacy policies, availability, and security practices.
A link or integration does not mean TTCo controls or endorses every part of the third-party service. TTCo is not responsible for third-party content or conduct, but nothing in this section limits responsibilities we expressly accept in a Service Agreement or that cannot be limited by law.
Availability, changes, and suspension
We may maintain, update, change, restrict, or discontinue an Online Service. We may suspend or limit access when reasonably necessary to address security, suspected misuse, legal requirements, nonpayment, maintenance, or risks to TTCo, a client, or another user.
We do not promise that the Online Services will always be available, uninterrupted, error-free, or compatible with every device. Service levels promised in a signed Service Agreement remain governed by that agreement.
Privacy and submitted information
Our Privacy Policy describes the personal information we collect, why we use it, when we disclose it, and the choices available to you. Do not send passwords, complete payment-card numbers, Social Security numbers, or other highly sensitive information through a general website or email inquiry unless TTCo has provided an approved secure method.
You represent that information you submit is accurate and that you have the right to provide it. You grant TTCo permission to use submitted information as reasonably necessary to respond to your request, provide the Online Services, protect systems and users, and comply with law.
Disclaimers
Except as stated in a Service Agreement or required by law, the Online Services and website content are provided “as is” and “as available.” To the fullest extent permitted by law, TTCo disclaims implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, and warranties arising from course of dealing or usage of trade.
Website content is general information, not a substitute for an assessment of your specific environment and not legal, financial, compliance, insurance, or other professional advice. No website, portal, or security measure can guarantee that an incident, data loss, interruption, or unauthorized access will never occur.
Limitation of liability
To the fullest extent permitted by law, TTCo and its officers, employees, contractors, and agents will not be liable under these Terms for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, data, or business opportunity, arising from the Online Services.
TTCo’s total liability arising from the Online Services under these Terms will not exceed the greater of (a) $100 or (b) the amount you paid specifically for the Online Service giving rise to the claim during the 12 months before the event giving rise to liability.
This limitation does not apply to liability that cannot lawfully be limited, including liability for TTCo’s gross negligence or willful misconduct, and it does not alter liability terms in a Service Agreement governing professional services. Your non-waivable rights under Massachusetts consumer-protection law and other applicable law remain intact.
Indemnification
To the extent permitted by law, you will defend and indemnify TTCo against third-party claims, damages, and reasonable costs arising from your unlawful or malicious use of the Online Services, your material violation of these Terms, or information or content you submit without the necessary rights or authority.
This obligation does not apply to the extent a claim results from TTCo’s own negligence, willful misconduct, or breach of a duty TTCo cannot lawfully disclaim.
Changes to these Terms
We may update these Terms to reflect changes in the Online Services, our practices, or applicable law. We will post the revised Terms with a new “Last updated” date and provide additional notice when required by law. Changes apply prospectively from their stated effective date.
An update to these Terms does not retroactively change a signed Service Agreement. Your continued use of the Online Services after revised Terms become effective means you accept the revised Terms.
Governing law and general terms
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. Subject to any non-waivable right to bring a claim elsewhere, you and TTCo consent to the jurisdiction and venue of the state and federal courts located in Massachusetts. These Terms do not require arbitration and do not waive a right to participate in a class action.
If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue. A failure to enforce a provision is not a waiver. TTCo may assign these Terms in connection with a merger, financing, reorganization, or transfer of the relevant business. You may not assign them without our written consent.
These Terms, together with the Privacy Policy and any policies expressly incorporated here, are the entire agreement about use of the Online Services. Sections that by their nature should survive termination will survive.
Contact us
Questions about these Terms may be sent to support@tylerstech.company or directed to Tyler’s Tech Company Inc. at (617) 209-9228.