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Personal data + recovery · Greater Boston
Photos, records, and years of work are not just data.
Careful help identifying where important files live, protecting the originals, building backups that can be checked, and choosing the responsible first path when a computer, phone, library, or drive stops cooperating.
Irreplaceable filesMemories need more than one path home.
Restore testOpen the file somewhere safe
Preserve firstLogical recovery + backup
Three copies people confuse
Working, synced, and recoverable are different promises.
A file can appear on every device and still have no independent recovery copy. We identify the role of each location before consolidating, deleting, or trusting it.
The library you use every day.
Current and convenient, but exposed to mistakes, account changes, device failure, and reorganizing that goes wrong.
The same change everywhere.
Useful for access across devices. A deletion, lockout, corruption, or misunderstood setting can also propagate everywhere.
A separate path back.
Independent storage, useful history, known ownership, and a restore method intended for the day the working library fails.
When something went wrong
A careful recovery starts by doing less.
Continued use can overwrite recoverable information or turn a failing device into a more expensive specialist case. The first decision is whether the source is safe to inspect.
Stop
Avoid new files, software installs, repeated restarts, repair utilities, and recovery tools written to the affected storage.
Inventory
Check old computers, phones, external drives, cloud accounts, email, shared albums, and family members’ devices for other copies.
Assess
Separate a logical file or profile issue from clicking, disappearing, liquid-damaged, electrically failed, or otherwise unsafe media.
Recover
Write recovered data to a different destination and preserve the source rather than reorganizing in place.
Rebuild
Confirm the important files, choose a clear primary library, and add an independent, understandable protection path.
Logical recovery
Readable storage, missing files, profiles, libraries, and sync confusion.
We can investigate accessible devices, old libraries, cloud accounts, backups, permissions, and logical file loss when the work can be done without putting the source at greater risk.
- Missing folders or user profiles
- Cloud and local library review
- Old-computer and external-drive triage
- Recovery to separate storage
Specialist recovery
Clicking, physical damage, disappearing media, and truly irreplaceable data.
Physical recovery is not an experiment. We power down and recommend an appropriate recovery lab when the symptoms or value of the data make further local attempts irresponsible.
- Clicking or repeated spin-up
- Liquid, electrical, or impact damage
- Media that disconnects repeatedly
- No other copy of high-value data
A backup the household can explain
Protection needs an owner, a boundary, and a test.
The reassuring icon is not the outcome. Someone should know what is protected, where the copies are, what can affect them, and how recovery would begin.
One known working library or folder for photos, records, creative work, and personal documents instead of several ambiguous near-copies.
UseCloud access across devices where it helps, with account ownership and the consequences of deletion understood.
AccessA separate backup with useful history and a failure boundary that is not identical to the working library.
ProtectCurrent account recovery, trusted contacts, storage access, and a household member who knows where the plan begins.
OwnershipA practical test that proves a file can be recovered to a safe destination—not only a reassuring status icon.
EvidenceIf files disappeared
Stop using the device, do not install a recovery tool on the affected storage, and write down what happened before the last known good copy.
Practical questions
Before cleaning up or attempting recovery.
No recovery is guaranteed. The honest first step is to reduce further risk, identify every possible copy, and choose the path that matches the failure.
Can you recover files from a failed drive?
Sometimes. We can assess the symptoms and perform limited logical recovery when it is safe. Drives that click, disappear repeatedly, have physical damage, or contain truly irreplaceable data should be powered down and may need a specialist clean-room recovery lab.
Is iCloud Photos or Google Photos a backup?
It is primarily a synced library. Deletions and account problems can propagate. For irreplaceable photos, we recommend an additional independent copy with a recovery method you understand.
Should I keep using a computer or drive after files disappear?
No. Continued use can overwrite recoverable data. Stop saving files, installing software, or repeatedly restarting the device and contact us with what happened.
Can you organize years of photos?
We can consolidate libraries, identify obvious duplicates and exports, and establish a clearer primary library and backup path. Large collections are handled in stages so the originals remain protected.
Published pricing
A clear place to start.
Pricing is shown before the estimate so you can judge fit without beginning with a sales call.
Starting at$125USD
Per hour for logical recovery and backup work
Applies only to readable devices, cloud accounts, libraries, backups, and logical file loss. Recovery is not guaranteed. Clicking, liquid-damaged, physically failed, or repeatedly disconnecting media is stopped and referred to a recovery lab; lab fees and storage media are separate.
The written estimate or service agreement confirms the final scope, included work, and any separate costs before work begins.
Compare all published service pricesIf the files may be missing, stop using the device.
Tell us what happened, where the files were last seen, and whether another copy may exist. The first decision is how to avoid making recovery harder.