SMS Program Description
Tyler’s Tech Company uses SMS messaging for direct, one-to-one communications with existing clients, prospective clients, service recipients, and other individuals who request or consent to communication by text.
Messages may include:
- Appointment scheduling and confirmations
- Technician arrival notifications
- IT support updates
- Service-ticket updates
- Project and service-status notifications
- Troubleshooting follow-up
- Account or billing-related service communications
- Responses to customer-initiated questions
- Other communications related to requested IT services
Tyler’s Tech Company does not use this SMS program for unsolicited mass marketing, purchased contact lists, or third-party promotional campaigns.
Consent to Receive Messages
You may consent to receive SMS messages by:
- Providing your mobile number during client onboarding
- Requesting communication by text
- Agreeing to receive texts during a telephone call, email exchange, support request, consultation, or service appointment
- Initiating an SMS conversation with Tyler’s Tech Company
- Submitting a form that clearly discloses SMS consent terms
Providing a telephone number alone does not automatically constitute consent to receive recurring SMS messages unless the surrounding interaction clearly includes an agreement to receive texts.
Consent to receive SMS messages is not a condition of purchasing goods or services.
Message Frequency
Message frequency varies.
The number of messages you receive depends on your service requests, appointments, ongoing support matters, and your interactions with Tyler’s Tech Company.
You may receive multiple messages during an active support request, appointment, project, or service incident. You may receive no messages when there is no active service-related reason to contact you.
Message and Data Rates
Message and data rates may apply.
Your wireless carrier may charge fees for sending or receiving SMS messages according to your mobile service plan.
Tyler’s Tech Company is not responsible for fees charged by your wireless carrier.
Opting Out
You may opt out of SMS messages at any time by replying:
After you submit an opt-out request, you may receive one final message confirming that you have been unsubscribed. No additional SMS messages will be sent through that messaging program unless you later provide consent again.
Other commonly recognized opt-out requests may also be honored when their meaning is clear.
You may also request removal by contacting Tyler’s Tech Company at support@tylerstech.company.
Microsoft Teams automatically stops further traffic from a number after an SMS recipient opts out, unless the recipient later resubscribes as permitted by the platform.
Resubscribing
After opting out, you may be able to resubscribe by replying:
You may also contact Tyler’s Tech Company and provide renewed consent to receive SMS messages.
Resubscription availability may depend on the messaging platform and carrier.
Help and Support
For help with the SMS program, reply:
You may also contact:
Tyler’s Tech Company
Email: support@tylerstech.company
Website: tylerstech.company
A typical help response may state:
Tyler’s Tech Company: For assistance, reply with your question or contact support@tylerstech.company. Msg & data rates may apply. Reply STOP to opt out.
Supported Carriers and Delivery
SMS delivery is subject to the availability and operation of mobile carriers, telecommunications providers, Microsoft Teams, and other messaging-service providers.
Wireless carriers are not liable for delayed or undelivered messages.
Tyler’s Tech Company does not guarantee that every message will be delivered, delivered without delay, or available in every geographic area or on every device.
Mobile Number Changes
You are responsible for informing Tyler’s Tech Company if:
- Your mobile number changes
- Your number is reassigned
- You no longer control the number
- You provided an incorrect number
You should opt out before discontinuing use of a mobile number whenever reasonably possible.
Privacy
Tyler’s Tech Company handles personal information associated with SMS communications according to its Privacy Policy.
Mobile telephone numbers, SMS consent records, and SMS opt-in information are not sold or shared with third parties or affiliates for their marketing or promotional purposes.
Information may be provided to telecommunications carriers, Microsoft, messaging platforms, and operational service providers only as reasonably necessary to deliver, administer, secure, or support the messaging service.
Read the Privacy Policy at: https://tylerstech.company/privacy
Appropriate Use
SMS is intended for routine service coordination and support communication.
Do not use SMS to send Tyler’s Tech Company:
- Passwords
- Authentication codes
- Private cryptographic keys
- Full payment-card numbers
- Social Security numbers
- Highly sensitive personal information
- Protected health information
- Confidential client data
- Files or information requiring a secured transfer method
Tyler’s Tech Company may direct you to a secure portal, encrypted transfer method, telephone call, or other approved communication channel.
Emergency Communications
SMS is not monitored continuously and should not be used for emergencies or situations involving immediate danger to life, safety, property, or critical infrastructure.
For an emergency involving immediate danger, contact the appropriate emergency service.
For urgent IT support, use the emergency-support procedure specified in your service agreement, support plan, or client documentation.
Service Availability
Tyler’s Tech Company may modify, suspend, or discontinue SMS messaging at any time.
SMS availability may also be limited by:
- Carrier restrictions
- Platform limitations
- Service outages
- Compliance requirements
- Security concerns
- Recipient opt-out status
- Unsupported telephone numbers or geographic regions
Microsoft currently supports Teams SMS with eligible Calling Plan numbers for communications involving supported United States and Canadian numbers.
Changes to These Terms
Tyler’s Tech Company may update these SMS Terms and Conditions as its services, messaging practices, providers, or legal requirements change.
The updated version will be posted on this page with a revised effective date.
Your continued participation in the SMS program after an update is subject to any consent requirements imposed by applicable law.
Email: support@tylerstech.company
Website: tylerstech.company