A Mac or Windows PC is slow, unstable, or will not do the work you need.
Performance, software, updates, startup, storage, accounts, peripherals, migration, and a practical repair-or-replace decision.
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Focused IT help · Greater Boston
Start with the one thing that is not working.
On-site and remote break-fix IT support for homes and small businesses that need capable help with a computer, account, software, email, Wi-Fi, data concern, setup, or provider issue—without treating every request as an ongoing contract.
Describe the issueWork stopped or time-sensitive? Call (617) 302-8179.
Support intakeWhat we need to know
- 01
What stopped working?Include the exact behavior or error.
- 02
Who is affected?One person, a household, or a small team?
- 03
What changed?Update, move, new device, account, or provider work?
- 04
What is at risk?Blocked work, important data, or a deadline?
Good reasons to call
The issue is specific enough to investigate.
Access, messages, files, or collaboration changed behavior.
Microsoft 365, Google Workspace, Apple accounts, password recovery, MFA, mail delivery, sharing, synchronization, and permissions.
A room, device, printer, or workspace cannot stay connected.
Wi-Fi symptoms, ISP equipment, printers, displays, peripherals, home offices, new devices, and provider troubleshooting.
Important files may be missing, exposed, or present in only one place.
Backup checks, cloud-sync confusion, damaged profiles, logical recovery, safe migration, and referral when physical media needs a recovery lab.
How one-off support works
We agree on the investigation before widening it.
Assess
We review the symptom, impact, recent changes, data risk, available access, and whether remote or on-site work fits.
Set the boundary
We identify the initial diagnostic work, likely dependencies, and points where new approval or another specialist may be needed.
Troubleshoot
We work from evidence, protect important data, make controlled changes, and keep notes clear enough to explain what happened.
Close or re-scope
We resolve and document the issue, recommend replacement, refer the physical repair, or explain why the next phase is broader.
A good fit
The problem needs focused troubleshooting or operational help.
- A computer, account, software workflow, email service, Wi-Fi connection, or device setup is not working properly.
- You can describe a symptom, recent change, deadline, or concern.
- You need diagnosis, cleanup, setup, recovery guidance, or replacement advice.
- You want a capable local resource without committing to ongoing service first.
A different specialist
The request needs physical repair or a formal specialty.
- Screen, battery, keyboard, board, port, drive, liquid, impact, or component-level repair.
- Guaranteed immediate response without an existing service agreement.
- Formal digital forensics, penetration testing, legal evidence handling, or compliance certification.
- Recovery from mechanically or electrically failed storage media.
When the issue is not really one issue
Recurring fixes may be the environment asking for cleanup.
If each fix reveals missing access, undocumented systems, unmanaged devices, or the same failure somewhere else, we will say so. You can still choose one-off work; we will not describe a pattern as an isolated incident simply because that is easier to sell.
Explore business IT cleanupBuying questions
Before requesting one-off support.
A clear initial description helps us determine fit quickly and keeps a specific issue from turning into guesswork.
Do I need a managed-services contract to ask for help?
No. One-off support is for a specific problem or focused piece of troubleshooting at a home or small business. We will be direct if safe resolution requires broader discovery, a project, ongoing administration, or a different specialist.
Can you help remotely or come on-site?
Both. Software, account, email, and configuration work often begins remotely. Wi-Fi, physical setup, migrations, multi-device problems, and symptoms that cannot be observed remotely are usually better handled on-site across Greater Boston.
How quickly can you respond?
Response depends on current availability, impact, the information provided, and whether on-site work is required. We do not advertise guaranteed emergency response for new or non-managed clients. Call (617) 302-8179 for a work-stopping or time-sensitive issue so we can quickly confirm whether we can take it on.
What information should I send first?
Describe what stopped working, when it began, who is affected, any exact error, what changed recently, what has already been tried, and whether important data is at risk. Do not send passwords, recovery codes, or other sensitive information through the form.
Do you repair broken computer hardware?
We diagnose computer symptoms and provide repair-or-replace guidance, but we do not replace screens, batteries, keyboards, logic boards, drives, ports, or other internal components. We do not perform soldering, liquid-damage repair, or component-level physical repair. When appropriate, we can protect accessible data and refer you to a repair or recovery specialist.
Does the minimum charge guarantee that the issue will be fixed?
No. The published minimum covers the agreed troubleshooting time, not a guaranteed repair outcome. Some issues depend on a provider, missing authorization, a replacement device, or a specialist. We explain the findings and request approval before expanding the scope.
What happens if the same problem keeps returning?
We review whether the immediate symptom depends on a wider account, network, device, or maintenance issue. A separate cleanup project or ongoing support may make sense, but a one-off request does not automatically enroll you in a managed service.
Published pricing
A clear place to start.
Pricing is shown before the estimate so you can judge fit without beginning with a sales call.
Starting at$125USD
Per hour; one-hour remote or two-hour on-site minimum
Covers focused troubleshooting for one defined issue. Hardware, software, licenses, parts, recovery labs, third-party vendor charges, and after-hours work are separate. A wider scope requires approval before work expands.
The written estimate or service agreement confirms the final scope, included work, and any separate costs before work begins.
Compare all published service pricesTell us exactly what is not working.
Include the symptom, who is affected, when it started, any recent change, what has already been tried, and whether important data or current work is at risk. Call (617) 302-8179 when the situation is time-sensitive.