Resolve one defined issue.
Email, sign-in, MFA, Teams, SharePoint, OneDrive, employee changes, cleanup, or recovery—scoped around the immediate dependency chain.
Describe the issue
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Microsoft 365 help + management · Greater Boston
Fix today’s issue.
Run the tenant well.
One Microsoft 365 path for Greater Boston small businesses—from a single email, access, Teams, SharePoint, OneDrive, employee, or recovery problem to ongoing tenant administration. We begin with the work in front of us and protect the connected system around it.
Identity + policyMicrosoft EntraExchangeEmail + calendarTeamsMeetings + channelsSharePointShared informationOneDriveIndividual workOne tenant. Two ways to engage.
Microsoft 365Focused or ongoing
Authorized partner presentation, paired with plain language about what TTCo can actually administer and support.
Microsoft AI Cloud PartnerTenant scopeEntra · Exchange · Teams · SharePoint · OneDrive
Choose the engagement
One tenant. Three responsible ways to begin.
Choose focused help for one issue, a project for a defined change, or ongoing administration for recurring needs. We agree the scope and required access before changing the tenant.
Put routine administration in known hands.
Identity, licensing, employee lifecycle, email, collaboration, security, documentation, and change review across the tenant.
See what ongoing ownership coversMove, restructure, or clean up deliberately.
Tenant migrations, SharePoint architecture, permissions, domain changes, inherited environments, and other work with sequencing and acceptance criteria.
Plan a Microsoft projectThe tenant keeps history
Every shortcut becomes someone else’s inheritance.
A rushed hire, copied permissions, a public link, a shared admin login, an abandoned Team, or a former employee’s OneDrive can remain long after the original context disappears.
Identity
Who can sign in, who can administer, and whether MFA and recovery methods still match responsibility.
Ownership
Who owns shared files, groups, Teams, mailboxes, and business records when roles change.
Sharing
Which guests and links still have access, why they were created, and who is reviewing them.
Recovery
What can be restored, for how long, by whom, and where independent backup responsibility begins.
The employee lifecycle
Access should change when the relationship changes.
Good administration is not a pile of tickets. It is a repeatable line from the first day through every role change, outside collaboration, security event, and departure.
Join
Create the account, license, mailbox, groups, Teams, shared files, MFA, and device access from the person’s role.
Change
Adjust access when responsibilities, projects, leave, locations, or outside relationships change.
Collaborate
Keep Teams, sites, shared mail, guests, links, and ownership understandable while work moves quickly.
Protect
Review sign-ins, roles, recovery, suspicious activity, device sessions, and the controls tied to licensing.
Leave
Block sign-in, preserve business data, transfer ownership, remove sessions, and record what was completed.
What we administer
Five surfaces. One set of business consequences.
Configuration choices cross product boundaries. We trace their full effect instead of treating each Microsoft admin center as a separate island.
Users, groups, MFA, roles, sign-in review, recovery, access policies, and administrative boundaries.
Identity + policyMailboxes, aliases, shared mail, delivery, DNS, retention, suspicious messages, and calendar access.
CommunicationTeams and channels, meetings, guest access, ownership, apps, shared work, and lifecycle cleanup.
CollaborationCompany information, individual work, sharing, synchronization, permissions, migration, and recovery.
Files + ownershipLicensing, service health, documented decisions, change review, backup boundaries, and Microsoft escalation.
OperationsFocused means focused
Solve the issue without hiding the dependency.
A one-off request does not become an open-ended project. We confirm authorization, diagnose the immediate problem, make controlled changes, document what happened, and name any material risk separately.
- Clear starting scope
- No managed agreement required
- Dependencies checked before change
- Resolution, handoff, or honest limit
Managed means accountable
Keep the tenant understandable after the cleanup.
Ongoing management covers the recurring work that otherwise accumulates between urgent moments: employee changes, access review, licensing, service health, ownership, security decisions, and documentation.
- Known administrators
- Role-based employee changes
- Durable ownership of shared information
- Documented decisions and escalation
What good looks like
Administrators are few and known, shared information has a durable owner, departures close cleanly, and the next change does not depend on memory.
Buying questions
Questions before changing the tenant.
The first job is to understand what the current configuration is doing for the business—including the accidental parts.
Can you help with one Microsoft 365 issue without a managed IT agreement?
Yes. A specific email, access, Teams, SharePoint, OneDrive, employee, tenant-cleanup, or recovery problem can be handled as focused work. We define the immediate scope and check the dependencies that could make a quick change unsafe.
Can you take over a tenant another provider set up?
Yes. We first confirm legitimate administrative access, licensing, domains, identity settings, mail flow, file ownership, security defaults, and unresolved dependencies. We document what exists before making broad changes.
What if nobody can find the administrator account?
We can identify legitimate administrators, domains, billing relationships, and Microsoft recovery or support paths. We cannot bypass Microsoft security, impersonate an owner, or take control without documented authorization from the organization.
Can you recover deleted email or files?
Sometimes, depending on what was deleted, when it happened, retention, backups, licensing, and actions already taken. Microsoft 365 sync, version history, retention, recycle bins, and independent backup solve different problems, so recovery is assessed before promises are made.
Do you handle employee onboarding and offboarding?
Yes. We can create repeatable workflows for licensing, groups, mailboxes, Teams, file access, devices, shared data, and the transfer or removal of access when someone changes roles or leaves.
Do we need Microsoft’s most expensive licenses?
Not automatically. We review the controls and workflows the business actually needs, then recommend licensing that supports those requirements without treating a larger bundle as the answer to every problem.
What should be agreed before a Microsoft 365 engagement begins?
Confirm the tenant, authorized decision maker, administrator access, affected users, licenses, business impact, and the specific outcome. A focused issue, tenant migration, and ongoing administration need different scopes. Microsoft licenses, migration tools, backup products, and major remediation are separate from routine management.
What do we keep after focused Microsoft 365 work?
The handoff explains what was changed, what was checked, and any unresolved dependencies or follow-up work. Your organization keeps ownership of its tenant and accounts. Ongoing administration, monitoring, and future employee changes require their own agreed scope.
Published pricing
A clear place to start.
Pricing is shown before the estimate so you can judge fit without beginning with a sales call.
Starting at$250USD
Monthly base fee plus per-user charges
Covers routine administration for one healthy Microsoft 365 tenant. Microsoft licenses, migrations, major remediation, backup products, projects, and after-hours changes are separate. Customer-authorized administrator access is required.
The written estimate or service agreement confirms the final scope, included work, and any separate costs before work begins.
Compare all published service pricesWhat in Microsoft 365 needs attention?
Tell us whether the concern is access, email, Teams, SharePoint, OneDrive, an employee change, migration, recovery, or the tenant as a whole. We’ll begin with the dependencies most likely to matter.