What must return first?
The work, information, identity, communication, and applications the business cannot operate without.
Tyler’s Tech CompanyTechnology, Handled PersonallyMenu
Backup + disaster recovery · Greater Boston
Know what comes back—before the clock starts.
Practical recovery planning across Microsoft 365, Google Workspace, computers, NAS systems, file servers, and business-critical data. We connect protection, ownership, priorities, alerts, vendors, and representative restore tests into one usable runbook.
Incident clock00:00
- 01ProtectStop avoidable damage
- 02PrioritizeRestore the work that matters first
- 03RecoverUse the known-good path
- 04ValidateConfirm people can work
Protection + recoveryTested restores
Begin with the business
A green backup dashboard cannot choose what returns first.
Recovery requirements come from the work. We translate consequence, acceptable data loss, tolerable downtime, authorization, and dependencies into a plan the current environment can actually support.
How much history matters?
The acceptable gap between the last recoverable point and the moment the incident occurred.
How long can it stay unavailable?
A practical recovery-time expectation based on operational consequence—not an unsupported promise.
Who can authorize the restore?
Named decision-makers, administrators, providers, insurers, specialists, and escalation boundaries.
Recovery architecture
Five layers between primary data and resumed work.
Sync, retention, redundancy, backup, and disaster recovery overlap, but they are not interchangeable. Each layer gets a specific job and a known owner.
Microsoft 365, Google Workspace, computers, NAS systems, file servers, applications, and the business records inside them.
SourceVersion history, recycle paths, retention, provider resilience, snapshots, redundant drives, and what each control can actually recover from.
Platform layerBackup destination, off-site separation, credentials, encryption, retention, immutability where appropriate, and administrative boundaries.
ProtectionWho receives failures, who investigates, how long an alert can wait, what evidence is preserved, and who can change the backup.
OperationsSafe destination, representative tests, dependencies, validation, business acceptance, and specialist escalation when normal recovery is insufficient.
EvidenceWhen something happens
Move from incident to usable work in a known order.
The runbook is not a guarantee. It is a shared decision record that reduces improvisation while pressure is high.
Protect
Stop avoidable writes, isolate affected access where appropriate, preserve useful evidence, and avoid turning one failure into several.
Triage
Confirm what is unavailable, when it changed, who is affected, whether the source is trustworthy, and which recovery points exist.
Prioritize
Restore the work with the highest business consequence first, using the agreed owner and dependency order.
Recover
Use the known-good path, keep the source protected, record changes, and involve the correct vendor or specialist when needed.
Validate
Confirm data and applications are usable, people can resume work, unresolved risk is named, and the plan is updated from evidence.
Backup answers
Can a known copy of the data return?
Coverage, recovery points, retention, separation, credentials, encryption, monitoring, and representative restore results make that answer more defensible.
- What is protected
- How recent the copy is
- Who receives failures
- Whether a restore has worked
Disaster recovery answers
Can the business resume useful work?
People, priorities, identity, applications, devices, networks, vendors, facilities, communication, and decision authority determine what recovery means beyond the file itself.
- What returns first
- Who authorizes and validates
- Which dependencies and vendors matter
- When specialist escalation begins
Tested readiness
Leadership knows what is protected, representative restores have been attempted safely, and remaining uncertainty is documented instead of hidden behind a success icon.
Buying questions
Questions before trusting a backup plan.
The responsible answer begins with failure scenarios, business priorities, ownership, and evidence from a real restore path.
Does Microsoft 365 or Google Workspace already back up business data?
Both platforms provide availability and useful native recovery features, but version history, recycle bins, retention, and provider resilience solve different problems from an independent backup. We define the failures the business needs to recover from before deciding whether another copy is appropriate.
Is RAID or a mirrored NAS a backup?
No. Redundant drives can help a storage system remain available through some hardware failures, but they do not create an independent historical copy or protect against every deletion, corruption, compromise, theft, fire, or administrative mistake.
What does disaster recovery mean for a small business?
It means knowing which systems and data matter most, how recent a recovery point must be, how long the business can work without them, who makes decisions, which vendors are involved, and how work resumes if the normal environment is unavailable.
Can you improve an existing backup solution without replacing it?
Often, yes. We review coverage, retention, alert ownership, administrative access, off-site separation, recent failures, restore history, and support status before recommending a change. A supportable existing platform can remain when it meets the recovery requirement.
Do you guarantee every file or system can be recovered?
No responsible provider can guarantee every recovery outcome. We reduce uncertainty through clear scope, independent copies, monitoring, tested restores, and escalation planning. Physical media failure, formal forensics, or large-scale incident recovery may require a specialist.
What does the initial recovery assessment include?
The published starting assessment covers discovery for one defined business environment and a written recovery-priority plan. Backup products, storage, hardware, implementation, remediation, restore drills, emergency response, and third-party recovery work are separate. The written scope identifies the next work before it begins.
How do we know a backup restore test actually passed?
Restore an agreed sample to a safe destination, open it with the intended application, check its contents and permissions, and have the responsible person confirm it is usable. Record the recovery point, elapsed time, result, and any gaps. One successful file restore does not prove that an entire system or business can recover.
Published pricing
A clear place to start.
Pricing is shown before the estimate so you can judge fit without beginning with a sales call.
Starting at$400USD
Initial recovery assessment and written plan
Covers discovery for one defined business environment and a written recovery-priority plan. Backup software, cloud storage, hardware, implementation, remediation, restore drills, emergency response, and third-party recovery work are separate.
The written estimate or service agreement confirms the final scope, included work, and any separate costs before work begins.
Compare all published service pricesIf the primary system stopped today, what would the business need first?
Tell us where important data lives, what is currently backed up, who receives alerts, and whether a restore has ever been tested. If data is already missing or media is failing, avoid unnecessary changes and say so in the first message.