Only one room fails.
Construction, access-point placement, interference, cabling, roaming, or client behavior may matter more than the internet circuit.
Tyler’s Tech CompanyTechnology, Handled PersonallyMenu
Office networks + Wi-Fi · Greater Boston
The network is the building’s invisible floor plan.
On-site and remote support for unreliable Wi-Fi, intermittent internet, inherited equipment, office changes, and the connections underneath daily work. We diagnose the actual path from provider handoff to the room and device where the failure appears.
HandoffISPCoreGateway + switchingWork roomWi-Fi + devicesShared spaceGuests + AV
Office + property networksVendor-neutral support
Patterns are evidence
Where and when it fails tells us where to look.
A useful network diagnosis preserves the conditions of the problem. We look for the room, time, device, traffic, provider, and configuration boundary that changes with the symptom.
The problem appears at the same time.
Capacity, scheduled traffic, provider behavior, wireless contention, or an upstream service can create a repeatable window.
Some devices work and others do not.
Band support, drivers, authentication, VLANs, addressing, DNS, security controls, and device health can divide the same room.
Every vendor says it is someone else.
We trace the boundary from circuit to application and carry useful evidence to the party that actually owns the failure.
The whole connection
Follow the path. Do not keep rebooting the nearest box.
The office experiences one connection. Technically, that connection crosses providers, equipment, cabling, wireless conditions, devices, identity, and the service being used.
Circuit, modem or ONT, public addressing, account ownership, support contacts, outage evidence, and failover expectations.
ISPRouting, DNS, DHCP, security policy, remote administration, VPN, updates, configuration backup, and ownership.
Internet edgeManaged switches, ports, uplinks, power, VLANs, patching, labels, closet conditions, and low-voltage dependencies.
DistributionCoverage, capacity, interference, roaming, access-point placement, construction, guest access, and real work patterns.
WirelessClient hardware, drivers, identity, printers, phones, cameras, applications, and the destination staff are trying to reach.
ExperienceInherited network
Understand what can stay before proposing replacement.
We identify hardware, access, licensing, support status, topology, provider boundaries, and the source of configuration. A network that is supportable can remain; an unknown or unsafe one gets a prioritized path forward.
- Intermittent diagnosis
- Coverage and capacity review
- Access and lifecycle recovery
- Topology and equipment record
Planned network
Design around the real space and the first day of work.
Office moves and renovations bring provider dates, building access, cabling trades, equipment placement, testing, and operational handoff onto one critical path.
- Floor-plan and use-case review
- Cabling brief and contractor coordination
- Gateway, switching, Wi-Fi, and segmentation
- Cutover testing and documentation
The site walk
Read the room before specifying the network.
A prepared visit turns physical observations into a supportable plan instead of a hardware shopping list.
Map the space
Rooms, walls, floors, public areas, work patterns, sensitive zones, and future changes.
Confirm the handoff
Provider, circuit, demarcation, equipment, account owner, public addressing, and support path.
Read the physical layer
Closets, switches, cabling, power, access points, labels, construction, and landlord dependencies.
Test the experience
Coverage, roaming, capacity, devices, applications, guest access, and the times the failure appears.
Leave a record
Topology, equipment, configuration source, provider contacts, decisions, open risks, and next work.
A supportable baseline
Stable coverage, sensible boundaries, known provider and equipment ownership, and enough documentation to make the next change deliberate.
Buying questions
Before changing the network.
The best first step depends on the building, current equipment, access, provider boundary, and the conditions that make the problem appear.
What is included in an office network setup?
A planned setup can include the provider handoff, firewall or gateway, switching, wireless access points, a structured-cabling brief, guest and connected-device separation, equipment placement, testing, and a usable network record. File servers, phones, cameras, and construction work are related systems with their own scope rather than assumed parts of every project.
Can you support a network that is not UniFi?
Often, yes. We first identify the hardware, administrative access, licensing, support status, and whether the existing platform can be maintained safely. UniFi has a separate design page because it is a common planned platform, not because every inherited network must be replaced.
Do you install structured cabling?
We can assess requirements, mark intended locations, coordinate with building management and qualified low-voltage contractors, and validate the network after cabling is complete. Licensed or construction-specific work is assigned to the appropriate trade rather than represented as general IT work.
Can you fix an internet outage?
We can determine whether the failure is inside the office, at the provider handoff, or upstream; restore local equipment when appropriate; and coordinate with the ISP using the technical details it needs. We cannot control a provider outage or promise restoration times on the provider’s behalf.
Can this be a one-time engagement?
Yes. A contained diagnosis, office change, wireless assessment, or documentation project can stand alone. Ongoing management is useful when the business needs continuing monitoring, configuration ownership, user support, and vendor follow-through.
What should we send before an on-site visit?
Share the address, floor or suite, affected rooms, approximate staff and device count, provider name, equipment photos, any available administrative ownership, and the times the issue is most visible. Do not send passwords through the website form.
Published pricing
A clear place to start.
Pricing is shown before the estimate so you can judge fit without beginning with a sales call.
Starting at$125USD
Per hour; two-hour minimum for on-site work
Labor only. Network hardware, licenses, cabling, lifts, permits, ISP charges, and third-party trades are separate. Licensed low-voltage or electrical work is referred or separately coordinated. Remote work may be billed with a one-hour minimum.
The written estimate or service agreement confirms the final scope, included work, and any separate costs before work begins.
Compare all published service pricesWhere does the network stop being dependable?
Describe the office, affected rooms or users, provider, equipment you recognize, and whether the problem is constant or intermittent. We’ll define the safest first diagnostic step.