Slow or unstable
Startup delays, freezing, crashes, heat, storage pressure, background software, and performance that changed without a clear reason.
Tyler’s Tech CompanyTechnology, Handled PersonallyMenu
Mac + Windows help · Greater Boston
Diagnose before you replace.
Focused Mac and Windows troubleshooting for homes and small businesses, on-site or remote. We trace slow performance, software failures, updates, accounts, storage, data concerns, and setup problems to a working result or an honest next decision.
Start hereWhat changed?
SoftwareAccountStorageHardware
Safe to troubleshoot?Resolve, replace, or refer
Mac + WindowsOn-site + remote
Start with the symptom
What changed is more useful than what the pop-up called itself.
We begin with normal use, recent changes, important data, and the conditions that make the problem repeat. The first goal is a defensible diagnosis—not guess-and-check clicking.
Software or updates
Failed updates, applications that will not open, repeated prompts, browser problems, unwanted software, and settings that changed unexpectedly.
Accounts or access
Password and recovery cleanup, Microsoft or Apple account confusion, email setup, MFA, permissions, and sign-in loops.
Files or migration
Missing files, backup checks, cloud-sync confusion, damaged profiles, logical recovery, new-computer setup, and careful data transfer.
The diagnostic path
Protect the data. Isolate the cause. Make one controlled decision.
Preserve
Identify important data, backups, recent changes, unusual hardware signs, and actions that should stop before troubleshooting.
Reproduce
Capture the exact symptom, timing, affected user, application, account, network, and the conditions that make it appear.
Isolate
Separate software, account, storage, network, device, and physical-hardware paths without random settings changes.
Resolve
Make the smallest complete change, test normal use, and protect the surrounding account and data dependencies.
Decide
Document the result, recommend replacement when responsible, or hand physical repair and specialist recovery to the right provider.
What we handle
Software, accounts, setup, migration, and data-aware diagnosis.
We troubleshoot current and reasonably supportable Mac and Windows computers, protect accessible data, configure normal work, and explain repair-or-replace decisions plainly.
What requires a specialist
Internal parts, liquid damage, soldering, and failed media.
TTCo does not replace screens, batteries, keyboards, boards, storage chips, ports, or internal components. We stop when continued use could worsen a physical failure and refer the appropriate path.
Buying questions
Before we work on the computer.
The safest path depends on the symptom, recent changes, data at risk, hardware condition, and whether the issue can be reproduced remotely.
Do you work on both Macs and Windows computers?
Yes. We troubleshoot current and reasonably supportable Macs and Windows PCs for homes and small businesses. We confirm fit before accepting work involving unusual hardware, specialized applications, or unsupported operating systems.
Do you provide computer repair in Boston?
We provide on-site and remote diagnosis, software troubleshooting, setup, migration, account help, data triage, and repair-or-replace guidance in Greater Boston. We do not replace screens, batteries, logic boards, or other internal components; when physical repair is the responsible path, we refer that work to an appropriate specialist.
Can the work be done remotely?
Many software, account, email, update, and configuration issues can be handled remotely when the computer can connect safely. Hardware symptoms, network problems, migrations, and some recovery work are usually better assessed on-site.
Can you recover missing data?
We can investigate missing files, cloud sync, backups, profiles, and logical recovery when a device is still readable. Recovery is never guaranteed. A clicking, dropped, liquid-damaged, or electrically failed drive may require a specialist recovery lab, and continued use can make the outcome worse.
Should I buy a new computer before calling?
Usually not. A short assessment can distinguish a configuration problem from an aging or unsupported computer. If replacement is appropriate, we can recommend a suitable model and handle migration without overselling specifications you will not use.
Published pricing
A clear place to start.
Pricing is shown before the estimate so you can judge fit without beginning with a sales call.
Starting at$125USD
Per hour; one-hour remote or two-hour on-site minimum
Software, account, setup, migration, and data-aware diagnosis only. Parts and physical repair are separate; TTCo does not replace screens, batteries, boards, ports, or internal components. Logical recovery is not guaranteed.
The written estimate or service agreement confirms the final scope, included work, and any separate costs before work begins.
Compare all published service pricesWhat changed, and what do you need the computer to do?
Include the model if known, exact symptom, when it began, recent updates or changes, and whether important files may be at risk. Call (617) 302-8179 if work is stopped or time-sensitive.