The owner has become the IT desk.
Accounts, computer problems, and vendor questions keep reaching the same person. You want a defined support process and a record of what has been done.
Tyler’s Tech CompanyTechnology, Handled PersonallyMenu
Ongoing business IT · Greater Boston
Managed IT for Boston Businesses.
Give the technology behind your business a consistent owner. Tyler’s Tech Company brings employee support, system administration, and planned improvements into an ongoing service with clear responsibilities.
Identity + cloudMicrosoft / GooglePhysical layerNetwork + Wi-FiPeople at workWindows + MacContinuitySecurity + recoveryAccountable ownerTTCo
Greater BostonOn-site + remote
Business fit
For the work that keeps coming back.
Managed IT suits small businesses and organizations that need someone to stay responsible for their technology between individual support requests.
The team or workplace is changing.
Hiring, departures, remote work, or an office change create recurring decisions about access, devices, files, and responsibility.
You need continuity between fixes.
Today’s issue should inform tomorrow’s maintenance and planning. You want priorities explained, changes approved, and knowledge kept with the service.
Service coverage
One agreement. Clear responsibilities.
These are the areas we can bring together. The agreement identifies what is included, who owns each system, and what needs separate approval.
Employee support
Help with approved work devices, accounts, applications, and everyday interruptions, with a defined way to request assistance.
Device management
A consistent approach to Windows and Mac setup, updates, encryption, access, replacement planning, and employee changes.
Microsoft 365 administration
Email, identity, Teams, SharePoint, OneDrive, permissions, and the account ownership that connects them.
Office networks
Internet handoffs, switching, Wi-Fi, guest access, and the building or provider dependencies behind reliable connectivity.
Security priorities
Review access, authentication, endpoint settings, and practical improvements in an order the business can support.
Backup planning
Identify important data, protection responsibilities, recovery priorities, and which restore checks belong in the scope.
Vendor coordination
Carry technical details between internet providers, software vendors, building contacts, and your decision makers.
Documentation
Maintain useful records of systems, ownership, decisions, and open work so the environment is understandable over time.
How service begins
A considered start to an ongoing relationship.
We establish the working arrangement before routine service begins. Timing depends on access, the state of the systems, and any preparatory work that needs approval.
Understand the environment
Discuss how the team works, current systems and providers, recurring problems, and the information already available.
Identify priorities
Separate immediate interruptions from access risks, cleanup, maintenance, and improvements that can be planned.
Agree responsibilities
Define the people, devices, services, pricing, approvals, and boundaries of the ongoing relationship.
Establish support
Confirm how employees ask for help, how work is escalated, and how records and priorities will be maintained.
Greater Boston
Local visits. Ongoing context.
We provide on-site and remote business IT support across Boston and the surrounding communities, including Cambridge, Somerville, Brookline, Newton, Quincy, Waltham, and Watertown.
Physical work starts with practical details: the building, access arrangements, internet provider, equipment location, and a suitable maintenance window. We confirm scope, travel, and scheduling before a visit. Work that can be handled remotely is planned around the same business responsibilities.
See our Greater Boston service areaTyler’s Tech Company
Know who you are working with.
TTCo was founded by Tyler Wilbanks. His background in operations, safety, training, and hands-on technology administration shapes the company’s emphasis on preparation, clear ownership, and useful documentation.
Standard hours are 9 AM–6 PM Eastern Time, seven days a week. Support processes and any additional escalation arrangements are defined in your agreement.
We agree scope and pricing before work. A managed service does not make every device, vendor, project, or after-hours request part of the same agreement. We identify those boundaries and discuss changes before expanding the work.
Call (617) 302-8179 or email support@tylerstech.company.
Meet TylerBuying questions
Before we start working together.
These questions help define an ongoing business relationship before making a commitment.
What is included in a managed IT agreement?
We agree which people, devices, accounts, locations, and services are covered. The scope can include employee support, device management, Microsoft 365 administration, office networks, security priorities, backup planning, vendor coordination, and documentation. Projects, specialist systems, and work outside the agreement are discussed separately.
Do we need an internal IT team?
No. We can provide ongoing IT support for a business without an internal IT team, or take responsibility for an agreed part of the environment alongside your staff. We clarify who makes decisions, approves changes, and handles each system before service begins.
Can you support both our office and remote employees?
Yes, within the agreed service area and scope. We plan on-site work for physical equipment and office networks, and use remote support for suitable account, software, and administration work. Company devices and accounts are distinguished from employees’ personal equipment and home networks.
How are pricing and the start date decided?
We first discuss your environment, recurring needs, current providers, and priorities. Scope, pricing, responsibilities, and the start date are agreed before work. If access, documentation, or system condition requires preparatory work, we explain that separately before routine service begins.
When is support available?
Our published standard hours are 9 AM–6 PM Eastern Time, seven days a week. The agreement defines how support requests are handled and escalated. Any after-hours arrangements must be expressly included in the service agreement; this page does not promise 24/7 coverage or a particular response time.
Discuss managed IT.
Tell us about your organization, the systems your team relies on, and what you would like to improve. Include the recurring needs and timing that matter to the business. Do not include passwords or sensitive information.